Covid-19 update: All video/phone sessions are £40 for 60 mins - UK-wide service
Would you like to be able to speak openly and honestly about your concerns?
You may be experiencing loss, grief, sadness, guilt, shame, anxiety, isolation, addiction/s, stress,
frustration, worry, overthinking, low self-esteem, lack of self-care, getting your needs met,
being assertive, relationship problems, depression, work-related issues, or something else.......
Perhaps you're looking to offload, stuck in a rut, or searching for more helpful coping strategies.
Are you at a crossroads? Or carrying what feels like a backpack full of large stones?
There could be a big decision to make, difficulty saying no to others, or changes needed to improve your current situation. Whatever the problem, let me help you sort it.
My person-centred therapeutic approach means that rather than judging or advising, I listen, understand, accept and believe. It's about helping you to find the answers, exploring options for change, and getting clarification in order to move forward. I'm quite interactive, so you'll get a lot more than 'hmms' and 'uh-huhs' if you come to me for counselling or support. I use Mindfulness to help with unwanted thoughts, anxiety, focus, relaxation, stress, depression, deadlines, and chronic conditions.
Sometimes people think that asking for help is a weakness - it's ok to learn to ask for what you need. We don't do that enough, but often put others' happiness before ourselves. Also, it's understandable to worry about showing your emotions. Please be reassured that this is a normal part of therapy; you and your feelings will be treated with respect at all times.
I'm a warm, caring and experienced therapist. I have 9 years' counselling provision experience, and am qualified to work face-to-face and Online/Telephone. I aim to build a trusting therapeutic relationship where you feel comfortable enough to be
yourself. There's no homework or pressure. We will work at your pace and you always choose the focus of your sessions.
Counselling usually starts with weekly appointments, but then may move to fortnightly, or even monthly check-ins. Sessions are available during the day and at weekends to fit in around your schedule.
How would it feel to put down that heavy load? Start living your best life!
at The Well, Bridgend, and Online/Telephone therapy
First session including:
Counselling session (face-to-face therapy)
Counselling session - online / video / telephone therapy
Payment can be made prior to your sessions, or on the day. Gift cards are available, subject to conditions - please ask for more information
Before, during or after the session (face-to-face sessions only)
Either via phone prior to session, or on the day
Before or during the session
Welcome to my blog
I appreciate that your time is valuable, and will get back to you as soon as I can. Thank you for choosing KarenCounselling - I'm here to help
Usually I'm at The Well Counselling & Therapy Centre, 18A Dunraven Place, Bridgend CF31 1DD, Wales, UK . I'm currently working from home.
For further information please call or text me on 07486 880121. To find out more about therapy options, see my profile on: BACP Find a Therapist Psychology Today Counselling Directory UK Therapy Hub Facebook @karencounselling121 LinkedIn
08:00 – 20:00
Privacy Notice and GDPR - please read this information before your initial appointment:
The General Data Protection Regulation (GDPR) is new legislation which came into effect on 25th May 2018. Under this law you have a right to know what information I collect, how I use it and the circumstances in which it may be shared.
The personal information you provide to KarenCounselling will be used for legitimate business interests, that is, to provide you with a professional counselling service.
At your initial appointment, or emailed beforehand if we are working online/telephone, you will be given a copy of this privacy notice to sign; this is simply to acknowledge you have received and understood this policy.
Your Personal Data
Information kept includes:
§ Your signed privacy notice
§ Your signed counselling working agreement
§ Brief record of each counselling session (which may contain sensitive personal data – see below)
§ A personal information sheet
§ Your email address and phone number
§ Your emergency contact person and GP surgery
Sensitive Personal Data (‘Special Category Data’)
Some of the information collected may be sensitive personal data including ethnic origin, religious beliefs, and physical and mental health. Such data will only be used to provide a counselling service in accordance with legal obligations.
Sensitive personal data is stored safely either in a locked filing cabinet until it is shredded, or on my fingerprint recognition protected laptop until it is deleted (see below).
Why I need it
Name, date of birth, occupation - basic information about yourself that helps me to get to know you.
Address, email address and telephone number - I use this as a way of contacting you about our sessions. Your address is kept in case I felt you were at risk and needed to request a police safety check.
Emergency contact - in case anything happens to you within our session, for instance if you become suddenly ill and I needed to contact someone. Also, if I have serious concerns for your safety and we have contracted that I will contact your emergency person if you do not attend your booked appointment.
GP Details - if I felt you were at risk than I may need to contact your GP. Where possible, and if appropriate, I will discuss this with you first.
Session Notes - standard professional procedure requires summary notes to be made of each session which refreshes your counsellor's memory of what was discussed in sessions.
Sensitive Personal Data (‘Special Category Data’) - this information helps me to get to know you and make an initial assessment of your circumstances; it includes any history of depression, anxiety, self-harm, suicide attempts, medication, and health conditions.
Session Notes – data I have a legal obligation to keep
I am required by my insurance company to keep session notes for a period of 5 years after the end of therapy, (or 5 years after 18th birthday), after which they are destroyed by either deletion or shredding.
You have a right to request to see or have amended any personal information I may keep about you. You also have the right to request that I delete information that I hold about you. You also have the right to object to the processing and use of your personal data.
I will not share any information about you with other organisations or people, except in the following situations:
Consent – I may share your information with other professionals whom you have requested or agreed I should contact.
Serious/significant harm – I may need to share your information with the relevant authorities if I have reason to believe that this may prevent serious harm being caused to you or another person.
Clinical Executor If for any reason I become incapacitated and unable to work your information will be passed onto my Clinical Executor (supervisor) so they can contact you and make suitable arrangements.
Compliance with the law – for instance if I am required by a court of law
How your data is stored
Paper forms and correspondence are stored in a locked filing cabinet. All electronic records are encrypted and require password access. Your telephone number may be kept in my mobile phone which is also password and fingerprint recognition protected.
Your identifiable information is kept separately from any session notes and are linked by a unique number.
How long I keep it for
For legal reasons I keep session notes for 5 years after the end of therapy, which is the time frame my insurance company requires. After this they are destroyed, either by shredding or deletion.
The following will be shredded or deleted within 12 months of our work finishing:
§ Personal information form
§ Your phone number from my mobile phone
§ Emails regarding appointment arrangements
I specify 12 months as clients often return to therapy after a break; this means we can check-in for updates but do not need to complete the welcome pack forms again. If you would like your information deleted straight away after our work together ends, please request this.
Data Protection Accountability
If you wish to complain about how your data is handled, in the first instance contact, Karen Prescod (data controller) at KarenCounselling
Tel: 07486 880121
If your complaint is not resolved to your satisfaction you can contact the Information Commissions Office at https://ico.org.uk/concerns/handling/ or call 0303 123 1113. My ICO registration number is ZA641546.
Please sign and date here to confirm that you have read and agreed with this policy:
Copyright © 2019 KarenCounselling - All Rights Reserved.
No copyright infringements intended